Efficient Services at One of the Market Leaders
Formpipe Software is among the market leaders in digitalization of the public sector. As a vendor of business critical systems Formpipe often faces steep demands on response times and documentation when cooperating with their customers. When they find themselves in a tight spot, Formpipe’s customers should always be able to access Formpipe's services with ease, and at the same time, the employees at Formpipe must be able to prioritize pending tasks easily in accordance with the contractual obligations that come with working with support as a business. These were some of the challenges that were to be solved and underpinned with iSpoc’s solutions.
Today, Formpipe Software has a solution, that via iSpoc's IHLP provides a complete overview of the service activities directed at customers: from the initialization of each task, over the processing, including any possible reassignments - also via integration to the development departments - to the conclusion. The solution provides opportunities for correct prioritizing in respect of varying contracts and obligations, underpins the workflows of the organization, and gives the management a translucent overview of matters concerning customers, agreements and tasks.