IHLP® 2007 for Facility Services
If a fuse needs to be replaced, it is vital that the employees know where to report the incident, and that the janitor knows where the fuse box is located. As the facility services expand, as technology for managing buildings become increasingly andvanced, and as employees are replaced, the importance of registering incidents, sharing knowledge and providing the users with knowledge of the service agreements increases. And at the same time the need to document and handle service agreements with external service providers grows.
Avoid unnecessary interruptions of services
IHLP® 2007 for Facility Services provides anyone working with day-to-day operations and maintenance with apt tools for handling all sorts of services.
This may seem like a handful, but with IHLP® 2007 there is no need to worry about getting stuck with a heap of useless tools. You can easily implement the processes one at a time as the need arises and maturity is gained. And IHLP® 2007 is a user-friendly and very flexible tool.
The advantages of using IHLP® 2007 for Facility Services are substantial:
Read about iSpoc's delivery models...
Read about IHLP® 2007 for Underpinning Workflows...
Avoid unnecessary interruptions of services
IHLP® 2007 for Facility Services provides anyone working with day-to-day operations and maintenance with apt tools for handling all sorts of services.
- Simple service requests are handled in IHLP® 2007 Service Desk
- Critical incidents (interruptions of services) are handled in IHLP® 2007 Incident Management
- Proactive activities are planned using IHLP® 2007 Problem Management
- Enterprises are handled using IHLP® 2007 Change Management
- Service agreements are defined, maintained and measured using IHLP® 2007 Service Level Management
- The central components of facilities, technical documentation, history of maintenance are registered in IHLP® 2007 CMDB.
This may seem like a handful, but with IHLP® 2007 there is no need to worry about getting stuck with a heap of useless tools. You can easily implement the processes one at a time as the need arises and maturity is gained. And IHLP® 2007 is a user-friendly and very flexible tool.
The advantages of using IHLP® 2007 for Facility Services are substantial:
- Improved utilization of resources
- Pending tasks are easily prioritized
- Sharing of knowledge between employees
- Reduced organizational vulnerability
- Higher service levels - established in service level agreements
- Increased availability
- Opportunity for self-service
Read about iSpoc's delivery models... Read about IHLP® 2007 for Underpinning Workflows... 
