Problem Management
Less fire-fighting
Most organizations are familiar with problems that are bypassed without being solved. The result is that the same incidents occur over and over again. With a structured approach to problem management the organization becomes capable of avoiding having the IT-staff working as fire-fighters every time series of similar incidents occur. Because with the problem management process the IT-department traces and analyzes problems, uncovers root causes, pins down known errors, and finds qualified solutions and workarounds.
The result is a more effective and well-functioning IT-department that experiences fewer organisational vulnerabilities thanks to the controlled management of problems.
The Diagnosis
IHLP® 2007 Problem Management equips the organization with tools necessary to withstand new IT problems as they arise. It is in this process that problems become known errors as root causes are discovered through careful analysis. This approach to IT problems enables the IT department to identify patterns in the disruptions of services and to undertake focused and efficient operations, when incidents occur. With an effective problem management process, incidents are solved and closed more quickly through formalized solutions and workarounds, just as future problems are eliminated before they arise. Effective management of problems means fewer incidents, since the recycling of knowledge in the process and development of permanent and qualified solutions ensure that the IT-department will no longer have to solve reoccuring incidents over and over again.
Read about IHLP® 2007 Change Management...
Read about IHLP® 2007 Incident Management...
Most organizations are familiar with problems that are bypassed without being solved. The result is that the same incidents occur over and over again. With a structured approach to problem management the organization becomes capable of avoiding having the IT-staff working as fire-fighters every time series of similar incidents occur. Because with the problem management process the IT-department traces and analyzes problems, uncovers root causes, pins down known errors, and finds qualified solutions and workarounds.
The result is a more effective and well-functioning IT-department that experiences fewer organisational vulnerabilities thanks to the controlled management of problems.
The Diagnosis
IHLP® 2007 Problem Management equips the organization with tools necessary to withstand new IT problems as they arise. It is in this process that problems become known errors as root causes are discovered through careful analysis. This approach to IT problems enables the IT department to identify patterns in the disruptions of services and to undertake focused and efficient operations, when incidents occur. With an effective problem management process, incidents are solved and closed more quickly through formalized solutions and workarounds, just as future problems are eliminated before they arise. Effective management of problems means fewer incidents, since the recycling of knowledge in the process and development of permanent and qualified solutions ensure that the IT-department will no longer have to solve reoccuring incidents over and over again.
Read about IHLP® 2007 Change Management... Read about IHLP® 2007 Incident Management... 
