Problem Management
Less fire-fighting
The majority of organisations are familiar with Problems that are bypassed without being solved, and the result is that the same Problems appear again and again. With Problem Management, the organisation avoids IT-staff having to function as fire-fighters every time problems arise. Because with the Problem Management process, the IT-department finds the Root Cause, creates qualified solutions and Workarounds and also prevents potential errors by drawing on previous experiences. The result is a more effective and well-functioning IT-department wit and fewer organisational vulnerabilities thanks to the controlled management of the Problems.
The Diagnosis
IHLP® 2007 Problem Management equips the organisation to withstand new IT-problems as they arise. It is in this process that the causes of the Problems are investigated through Root Cause analysis. This approach means that the IT-department identifies areas with many Incidents and can undertake a targeted intervention when errors occur. With an effective Problem Management process, Incidents are solved and closed more quickly through formalised solutions and Workarounds, just as future Problems are eliminated before they arise. The effective management of Problems means fewer Incidents, while the process's recycling of knowledge and development of permanent solutions ensures that the same errors do not appear again.
The majority of organisations are familiar with Problems that are bypassed without being solved, and the result is that the same Problems appear again and again. With Problem Management, the organisation avoids IT-staff having to function as fire-fighters every time problems arise. Because with the Problem Management process, the IT-department finds the Root Cause, creates qualified solutions and Workarounds and also prevents potential errors by drawing on previous experiences. The result is a more effective and well-functioning IT-department wit and fewer organisational vulnerabilities thanks to the controlled management of the Problems.
The Diagnosis
IHLP® 2007 Problem Management equips the organisation to withstand new IT-problems as they arise. It is in this process that the causes of the Problems are investigated through Root Cause analysis. This approach means that the IT-department identifies areas with many Incidents and can undertake a targeted intervention when errors occur. With an effective Problem Management process, Incidents are solved and closed more quickly through formalised solutions and Workarounds, just as future Problems are eliminated before they arise. The effective management of Problems means fewer Incidents, while the process's recycling of knowledge and development of permanent solutions ensures that the same errors do not appear again.
