Incident Management
The known challenges
Do the same Incidents occur again and again, and do enquiries drown because of lack of overview?
Many organisations need a well-functioning Incident Management process, which can utilise effective Workarounds and solutions to help both the users and the organisation to move forward when there are disturbance in IT-operations - and that at the same time understands how to manage the daily orders of various service provisions. The result is costly delays and unnecessary disruption of both the business and the IT-department.
Re-create the service level
IHLP® 2007 Incident Management supports, in a simple and accessible way, the Incident Management process so that the organisation and the users can move quickly forward when Incidents occur. At the same time, the handling of Service Requests is optimised, thanks to the process-supported automation.
Through IHLP® 2007 Incident Management, the work in the Incident Management process is standardised. That means a quicker and more effective handling of Incidents - resulting in increased user-satisfaction and better exploitation of resources in the IT-department.
Do the same Incidents occur again and again, and do enquiries drown because of lack of overview?
Many organisations need a well-functioning Incident Management process, which can utilise effective Workarounds and solutions to help both the users and the organisation to move forward when there are disturbance in IT-operations - and that at the same time understands how to manage the daily orders of various service provisions. The result is costly delays and unnecessary disruption of both the business and the IT-department.
Re-create the service level
IHLP® 2007 Incident Management supports, in a simple and accessible way, the Incident Management process so that the organisation and the users can move quickly forward when Incidents occur. At the same time, the handling of Service Requests is optimised, thanks to the process-supported automation.
Through IHLP® 2007 Incident Management, the work in the Incident Management process is standardised. That means a quicker and more effective handling of Incidents - resulting in increased user-satisfaction and better exploitation of resources in the IT-department.
