Incident Management
The known challenges
Do the same incidents occur over and over again, and are requests and equiries misplaced, forgotten or even ignored because of lack of overview? Many organizations are in need of a well-functioning incident management process that is able to utilize effective workarounds and solutions to help both the users and the organization on, when disruptions of IT services occur. A process that also understands how to meet the daily demand for services provided by the IT-department. The lack of such a process results in costly delays and unnecessary disruptions of services in the business as well as the IT department.
Re-establish the service level
IHLP® 2007 Incident Management supports the Incident Management process in a simple and easily grasped manner, so that the organisation and the users can move quickly on when incidents occur. At the same time, the incident management process allows for an optimization of the way service requests are handled, due to the process-supported automation.
Through IHLP® 2007 Incident Management, the work in the incident management process is standardised. This ensures quicker and more effective handling of incidents - resulting in increased user-satisfaction and improved utilization of resources in the IT department.
Read about IHLP® 2007 Problem Management...
Read about the financial advantages in IHLP® 2007...
Do the same incidents occur over and over again, and are requests and equiries misplaced, forgotten or even ignored because of lack of overview? Many organizations are in need of a well-functioning incident management process that is able to utilize effective workarounds and solutions to help both the users and the organization on, when disruptions of IT services occur. A process that also understands how to meet the daily demand for services provided by the IT-department. The lack of such a process results in costly delays and unnecessary disruptions of services in the business as well as the IT department.
Re-establish the service level
IHLP® 2007 Incident Management supports the Incident Management process in a simple and easily grasped manner, so that the organisation and the users can move quickly on when incidents occur. At the same time, the incident management process allows for an optimization of the way service requests are handled, due to the process-supported automation.
Through IHLP® 2007 Incident Management, the work in the incident management process is standardised. This ensures quicker and more effective handling of incidents - resulting in increased user-satisfaction and improved utilization of resources in the IT department.
Read about IHLP® 2007 Problem Management... Read about the financial advantages in IHLP® 2007... 
