Service Support
Service Support is the designation for those disciplines that operate on the short term. It is here that you can find the Service Desk function and the processes in Incident, Problem, Change, Release and Configuration Management.
IHLP® 2007 is delivered as configuration packs to establish a Service Desk function and embed the Service Support processes. This construction ensures that the customer's solution can easily be expanded in step with the requirements of the organisation, and the staff avoids getting stuck in a large and resource-heavy tool, intended for more processes than the organisation is actually ready to support.
IHLP® 2007 is delivered as configuration packs to establish a Service Desk function and embed the Service Support processes. This construction ensures that the customer's solution can easily be expanded in step with the requirements of the organisation, and the staff avoids getting stuck in a large and resource-heavy tool, intended for more processes than the organisation is actually ready to support.
