Service Support -

Service Support is the superordinate label for the disciplines that operate on a short term. This is where the Service Desk function and the processes in Incident, Problem, Change, Release and Configuration Management are found.

IHLP® 2007 is delivered as a series of individual configuration packages used to establish a Service Desk function and embed the individual Service Support processes. This flexible structure ensures that the customer's solution can easily be expanded as the requirements of the organisation evolve, and that the staff will not get bogged-down in a large and resource-heavy tool, intended for more processes than the organisation is actually ready to embed.