Service Level Management
Is the level of service sufficient?
Are there clear procedures for the organisation's IT service? Does the quality of the IT department's performance meet the actual needs of the organisation? The answer is often, no! Without well-defined and embedded service level agreements (SLAs) the IT department's agenda is layed out by coincidense.
When the IT department cannot meet the expectations of the employees and when the employees do not know what to expect from the IT department, the patience of the employees are continuously put to the test.
With service level management a joint reference is obtained
By embedding service level management the frames of the cooperation between the IT department and the users are made clear. And the IT-department's efforts are a recognized business matter.
The prerequisite for well functioning service level management is that the IT-department as well as the users explore what services ought to be delivered by the IT department. This means that the departments and customers requiring services from the IT department must consider, survey, and document their business needs for IT services. In return, the IT department enganges in a series of arrangements to ensure that a mutual reference point for those that deliver services and those who request service is at hand.
The result is a more lucid service performance and a reasonable match between the delivered services and the organisation's needs.
Read more about the economical advantages in IHLP® 2007...
Are there clear procedures for the organisation's IT service? Does the quality of the IT department's performance meet the actual needs of the organisation? The answer is often, no! Without well-defined and embedded service level agreements (SLAs) the IT department's agenda is layed out by coincidense.
When the IT department cannot meet the expectations of the employees and when the employees do not know what to expect from the IT department, the patience of the employees are continuously put to the test.
With service level management a joint reference is obtained
By embedding service level management the frames of the cooperation between the IT department and the users are made clear. And the IT-department's efforts are a recognized business matter.
The prerequisite for well functioning service level management is that the IT-department as well as the users explore what services ought to be delivered by the IT department. This means that the departments and customers requiring services from the IT department must consider, survey, and document their business needs for IT services. In return, the IT department enganges in a series of arrangements to ensure that a mutual reference point for those that deliver services and those who request service is at hand.
The result is a more lucid service performance and a reasonable match between the delivered services and the organisation's needs.
Read more about the economical advantages in IHLP® 2007... 
