Availability Management
IHLP® 2007 Availability Management has not yet been launched. Please contact iSpoc for further information about the launch date and the content of the configuration package.
About Availability Management
It is the task of Availability Management to optimise the IT-infrastructure and the organisation's ability to deliver a cost-effective and sustained accessibility on the basis of Service Level Agreements (SLA).
The advantages of Availability Management:
About Availability Management
It is the task of Availability Management to optimise the IT-infrastructure and the organisation's ability to deliver a cost-effective and sustained accessibility on the basis of Service Level Agreements (SLA).
The advantages of Availability Management:
- Far more focus is placed on the business and on delivery in relation to the business's goals and requirements
- The work is guided by SLA-goals and reports are made regularly
- Both the number and the duration of break-downs are minimised with good processes
- Accessibility is included in all aspects: People, processes and technology
- There is a progression from a reactive to a proactive process
- Users and customers experience greater satisfaction
