User synchronization
IHLP® 2007 can retrieve data from AD, NDS and Notes - in fact from practically any source that holds data in an accessible database. And the integration with IHLP® 2007 takes place through fully controlled LDAP inquiries.
Synchronizing the service management tool with existing user databases means that the IT staff does not need to spend time filling in data concerning the users and their organisational affiliations if these details are already stored and updated in an existing database in the organisation.
Furthermore, the automatic transfer of user details ensures a high quality of data, since the risk of typing errors is reduced. And it provides a higher degree of data integrity, since the end users will not have to type their details when reporting cases to the service desk of the organization through the service portal of IHLP® 2007.
Read about IP Picker for IHLP® 2007...
Read about Custom Templates for IHLP® 2007...
Synchronizing the service management tool with existing user databases means that the IT staff does not need to spend time filling in data concerning the users and their organisational affiliations if these details are already stored and updated in an existing database in the organisation.
Furthermore, the automatic transfer of user details ensures a high quality of data, since the risk of typing errors is reduced. And it provides a higher degree of data integrity, since the end users will not have to type their details when reporting cases to the service desk of the organization through the service portal of IHLP® 2007.
Read about IP Picker for IHLP® 2007... Read about Custom Templates for IHLP® 2007... 
