Superusers
Besides the service desk staff and employees working in the different ITIL® processes, IHLP® 2007 provides you with the possibility of registering super users who can handle requests from users in the individual areas of business of your organization.
The Service Desk and the Superusers
The diffence between a ordinary service desk staff member and a superuser is that while the service desk employee has access to handling any request received by the service desk, the superuser only has access to handling requests assigned to him by the employees of the service desk.
Streamlining and expertise
Thus the superusers can relieve the employees of the IT department by handling standard requests from the respective areas of business of the organization and by taking on the responsibility for solving requests that require expertise in a particular subject area or detailed knowledge about specific areas of business.
Read about IHLP® 2007 Custom Templates...
Read about IHLP® 2007 QuickForms...
The Service Desk and the Superusers
The diffence between a ordinary service desk staff member and a superuser is that while the service desk employee has access to handling any request received by the service desk, the superuser only has access to handling requests assigned to him by the employees of the service desk.
Streamlining and expertise
Thus the superusers can relieve the employees of the IT department by handling standard requests from the respective areas of business of the organization and by taking on the responsibility for solving requests that require expertise in a particular subject area or detailed knowledge about specific areas of business.
Read about IHLP® 2007 Custom Templates... Read about IHLP® 2007 QuickForms... 
