Does the Service Desk receive the same type of requests time and again? And do the Service Desk staff spend disproportionate amounts time typing standard responses to identical requests?

With QuickForms you can reply to standard requests with a single click in a drop down menu. By selecting an option from a range of predefined replies you can instantly submit data to relevant text fields and form elements. And your organization defines excactly what data are to be submittet to which form elements - and when and where in IHLP® 2007 the functions of QuickForms are to be available. 

So using QuickForms the Service Desk staff can save time whenever they handle requests from the users of the organization.