Optimize the organization with IHLP® 2007 CTI
Computer Telephony Integration
In many service desk functions the phones incessantly chime. This means that the potential in optimizing by integrating the phone system with the service desk tool is obvious.
Skip the trivial routines...
...and get off to a good start every time a user calls the service desk: With Computer Telephony Integration (CTI), an IHLP® 2007 application is activated every time a user calls the service desk. The application automatically recognizes the user, and opens the Call window in IHLP® 2007 pre-filling the master data on the user. And access to creating a new request or accessing the latest requests of the current user is only one mouse click away.
Thus, the employees of the service desk are able to save time every time a user calls the service desk. And each service desk employee can alter his or her preferences at any time to suit their current need for automation.
With CTI you will achieve:
The integration eases the work for the first line supporters, since IHLP® 2007 will register incoming calls automatically and show relevant information to the service desk staff. And if your organization uses the automation package QuickForms as well, many standard requests can be closed within a few mouse clicks.
Skip the trivial routines...
...and get off to a good start every time a user calls the service desk: With Computer Telephony Integration (CTI), an IHLP® 2007 application is activated every time a user calls the service desk. The application automatically recognizes the user, and opens the Call window in IHLP® 2007 pre-filling the master data on the user. And access to creating a new request or accessing the latest requests of the current user is only one mouse click away.
Thus, the employees of the service desk are able to save time every time a user calls the service desk. And each service desk employee can alter his or her preferences at any time to suit their current need for automation.
With CTI you will achieve:
- Less typing
- Swifter service
- Simpler workflows
- Increased level of registration
- Options for calling users directly in IHLP® 2007
The integration eases the work for the first line supporters, since IHLP® 2007 will register incoming calls automatically and show relevant information to the service desk staff. And if your organization uses the automation package QuickForms as well, many standard requests can be closed within a few mouse clicks.
CTI Technology and Installation
As the options for CTI differ depending on the IP phone system at hand, iSpoc cannot guarantee that an integration between IHLP® 2007 and any IP phone system can be carried out. Ask us for more information concerning the options for integrating IHLP® 2007 with the phone system in your organization.
As the options for CTI differ depending on the IP phone system at hand, iSpoc cannot guarantee that an integration between IHLP® 2007 and any IP phone system can be carried out. Ask us for more information concerning the options for integrating IHLP® 2007 with the phone system in your organization.
