Make it user-friendly
We regard it as essential that IHLP® 2007 contributes to familiarising the staff with the processes. We therefore place great importance on a user-oriented development of the tool, where GUI and workflows are tested on focus groups.
The principal matter is that the processes are well understood and observed. And in achieving this, the tool plays a vital part, since the tool can contribute greatly to making the organizations plans concerning ITIL® tangible. Without a user-friendly tool, the risk that the employees will relinquish their hold and see the processes as rigid and bureaucratic prevails.
The consistent use of colour codes and icons in IHLP® 2007 ensures that the IT-staff can easily tell the difference between the processes, and that they have a good overview of all of the activities. And IHLP® 2007 solutions are implemented step by step as the organization is ready to embed the individual processes.
It is not just empty phrases and sales jargon. There is really something to it when we claim that you won't find a more user-friendly Service Desk tool on the market.
Read about the configuration packages of IHLP® 2007...
Read about the financial advantages in IHLP® 2007...
The principal matter is that the processes are well understood and observed. And in achieving this, the tool plays a vital part, since the tool can contribute greatly to making the organizations plans concerning ITIL® tangible. Without a user-friendly tool, the risk that the employees will relinquish their hold and see the processes as rigid and bureaucratic prevails.
The consistent use of colour codes and icons in IHLP® 2007 ensures that the IT-staff can easily tell the difference between the processes, and that they have a good overview of all of the activities. And IHLP® 2007 solutions are implemented step by step as the organization is ready to embed the individual processes.
It is not just empty phrases and sales jargon. There is really something to it when we claim that you won't find a more user-friendly Service Desk tool on the market.
Read about the configuration packages of IHLP® 2007... Read about the financial advantages in IHLP® 2007... 
