Service Management in one month. That simple.
With the project model iSpoc ONE, it is possible to establish a Service Desk function with the Incident Management process in just one month.
iSpoc ONE is targeted organisations wishing to get their Service Management processes going in the shortest possible time, however with the required embedding of tools and processes based on IHLP® 2007.
iSpoc ONE contains the following phases and activities:
1. Project start up
The project gets started with an initiating meeting, in which the steps of the project are mapped. Also the meeting gives the project participants an opportunity to meet in person.
2. IHLP® 2007 basic installation
The basic installation includes IHLP® 2007 Service Desk and the Incident Management configuration pack. Moreover, the installation contains the most common IHLP® 2007 automation packs provided that the customer has bought these.
3. Functional introduction
The functions in IHLP® 2007 are gone through based on the customer's basic installation. Hence, the participants are presented to the facilities in IHLP® 2007. With the functional introduction, employees in the customer organisation become capable of using IHLP® 2007.
4. Basic configuration
Currently, IHLP® 2007 is configured with those extra automation packs which the customer has ordered. Moreover iSpoc's consultants will make sure that the customer has registered master data i IHLP® 2007 such as users, categories and locations.
5. User test
In continuation of the implementation, the customer will now test the IHLP® 2007 solution to ensure that it functions as intended and to qualify the solution for its initialization.
6. Setting-up a seperat test environment
Before IHLP® 2007 is put into operation, iSpoc will - in cooperation with the customer - make a copy of the customer's IHLP® 2007 setting, and use this setting in a test-setting, in which later builds and configurations are tested by the customer, before they are put into the customer's operation setting.
7. Project delivery
IHLP® 2007 is now put into operation, and in this connection iSpoc delivers a project report containing a log which sums up the customer's IHLP® project and provide recommendations for the onward procedure.
Opportunities and limits
The advantages of iSpoc ONE are that the customer quickly gets visible results and practical experience with the establishment of a Service Desk function and the launch of the Incident Management process. At the same time, the customer benefits from the fact that IHLP® 2007 is pre-configured with Service Desk (Service Request Management) and Incident Management.
The brief time earmarked for the project means that the customer must accept a pre-configured IHLP® 2007 solution without any remarkable changes prior to it being put into operation. The customer can of course make configurations to the solution later on - either by himself or with assistance from iSpoc or one of our partners. In most dynamic Service Management solutions, this kind of configuration will be necessary in most cases, since the customer's needs will change.
With the project model iSpoc ONE, it is possible to establish a Service Desk function with the Incident Management process in just one month.
iSpoc ONE is targeted organisations wishing to get their Service Management processes going in the shortest possible time, however with the required embedding of tools and processes based on IHLP® 2007.
iSpoc ONE contains the following phases and activities:
1. Project start up
The project gets started with an initiating meeting, in which the steps of the project are mapped. Also the meeting gives the project participants an opportunity to meet in person.
2. IHLP® 2007 basic installation
The basic installation includes IHLP® 2007 Service Desk and the Incident Management configuration pack. Moreover, the installation contains the most common IHLP® 2007 automation packs provided that the customer has bought these.
3. Functional introduction
The functions in IHLP® 2007 are gone through based on the customer's basic installation. Hence, the participants are presented to the facilities in IHLP® 2007. With the functional introduction, employees in the customer organisation become capable of using IHLP® 2007.
4. Basic configuration
Currently, IHLP® 2007 is configured with those extra automation packs which the customer has ordered. Moreover iSpoc's consultants will make sure that the customer has registered master data i IHLP® 2007 such as users, categories and locations.
5. User test
In continuation of the implementation, the customer will now test the IHLP® 2007 solution to ensure that it functions as intended and to qualify the solution for its initialization.
6. Setting-up a seperat test environment
Before IHLP® 2007 is put into operation, iSpoc will - in cooperation with the customer - make a copy of the customer's IHLP® 2007 setting, and use this setting in a test-setting, in which later builds and configurations are tested by the customer, before they are put into the customer's operation setting.
7. Project delivery
IHLP® 2007 is now put into operation, and in this connection iSpoc delivers a project report containing a log which sums up the customer's IHLP® project and provide recommendations for the onward procedure.
Opportunities and limits
The advantages of iSpoc ONE are that the customer quickly gets visible results and practical experience with the establishment of a Service Desk function and the launch of the Incident Management process. At the same time, the customer benefits from the fact that IHLP® 2007 is pre-configured with Service Desk (Service Request Management) and Incident Management.
The brief time earmarked for the project means that the customer must accept a pre-configured IHLP® 2007 solution without any remarkable changes prior to it being put into operation. The customer can of course make configurations to the solution later on - either by himself or with assistance from iSpoc or one of our partners. In most dynamic Service Management solutions, this kind of configuration will be necessary in most cases, since the customer's needs will change.
