Project
The initial considerations
Before the customer begins the Service Management project, it is important that the organisation is well-prepared, that the purpose of the project is agreed internally and that the necessary internal resources have been allocated to the project. In addition, the customer should consider to what degree external consultancy assistance should contribute to the project: To brief the staff on the process-related considerations, to train the staff in the processes and to guide the project to a successful completion.
The project and the phases
We normally recommend that the customer divides the IHLP® 2007 project into several phases, distributed as follows:
How early and to what extent iSpoc is involved in the customer's Service Management project varies from case to case. Activities are therefore arranged according to the individual customer's situation, so that we achieve the best possible match between the customer's demands, requirements, resources and expectations.
IHLP® 2007 preconfigured for the processes
iSpoc's Service Management tool, IHLP® 2007, is delivered as a ready-to-install server-application, preconfigured to support the processes that the customer wishes to embed in the organisation.
If there are requirements that are not supported in the standard version of IHLP® 2007, the system can be configured and adapted through XML and XSLT. And thanks to the flexible system architecture, the customer's adaptations are not over-written by version-upgrades.
Before the customer begins the Service Management project, it is important that the organisation is well-prepared, that the purpose of the project is agreed internally and that the necessary internal resources have been allocated to the project. In addition, the customer should consider to what degree external consultancy assistance should contribute to the project: To brief the staff on the process-related considerations, to train the staff in the processes and to guide the project to a successful completion.
The project and the phases
We normally recommend that the customer divides the IHLP® 2007 project into several phases, distributed as follows:
- Analysis of the customer's requirements and processes
- Design of the customer's solution with the workflows and business rules that match the customer's processes
- Any adaptation and integration of IHLP® 2007 with complimentary systems
- Technical implementation and testing of the solution
- Training of the customer's personnel through a 2-stage plan focusing on the customer's processes and subsequent training in the use of the IHLP® 2007 tool
- Regular optimisation, as well as servicing and upgrading of the customer's IHLP® 2007 solution
How early and to what extent iSpoc is involved in the customer's Service Management project varies from case to case. Activities are therefore arranged according to the individual customer's situation, so that we achieve the best possible match between the customer's demands, requirements, resources and expectations.
IHLP® 2007 preconfigured for the processes
iSpoc's Service Management tool, IHLP® 2007, is delivered as a ready-to-install server-application, preconfigured to support the processes that the customer wishes to embed in the organisation.
If there are requirements that are not supported in the standard version of IHLP® 2007, the system can be configured and adapted through XML and XSLT. And thanks to the flexible system architecture, the customer's adaptations are not over-written by version-upgrades.
