Make more knowledge accessible
It should be easy for members of staff to share knowledge; otherwise the organisation develops bottlenecks and unnecessary vulnerabilities in the event of staff defection.
In IHLP®, great emphasis is placed on maintaining a simple approach to previously resolved cases. This ensures an effective sharing of knowledge that means quicker service for the Service Desk function's partners and fewer vulnerabilities.
In IHLP®, great emphasis is placed on maintaining a simple approach to previously resolved cases. This ensures an effective sharing of knowledge that means quicker service for the Service Desk function's partners and fewer vulnerabilities.
