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Establishing a SPOC-function is essential when the organisation must be able to conform to the expectations of better services from, among others, the management, the staff, citizens, and customers - even with fewer resources.
With a Service Desk based on IHLP®, the organisation can optimise its service processes through standardisation of working routines, automation of manual routines, a greater degree of self-service and increased knowledge sharing. Measures that make the Service Desk staff better prepared to plan out their work and act proactively, eliminates bottle-necks in the Service Desk function and gives the end-user increased insight into the Service Deliveries.
With a Service Desk based on IHLP®, the organisation can optimise its service processes through standardisation of working routines, automation of manual routines, a greater degree of self-service and increased knowledge sharing. Measures that make the Service Desk staff better prepared to plan out their work and act proactively, eliminates bottle-necks in the Service Desk function and gives the end-user increased insight into the Service Deliveries.
