Extend opening hours
It is of growing importance that the staff and other IT-users can get support - also when the IT-staff are out of reach.
With IHLP®, the organisation can safely expand its opening hours for service deliveries and offer the staff flexible working hours. Support is no further away than a visit to the organisation's intranet when staff can report their cases at any time. And if the IT-staff is not present, IHLP® ensures that the cases are automatically escalated on to other IT-experts. It should not be more difficult than this to get help.
Contact iSpoc, and hear how we can prepare your organisation's Service Desk function for extended opening hours or to support "follow the sun"-principles.
With IHLP®, the organisation can safely expand its opening hours for service deliveries and offer the staff flexible working hours. Support is no further away than a visit to the organisation's intranet when staff can report their cases at any time. And if the IT-staff is not present, IHLP® ensures that the cases are automatically escalated on to other IT-experts. It should not be more difficult than this to get help.
Contact iSpoc, and hear how we can prepare your organisation's Service Desk function for extended opening hours or to support "follow the sun"-principles.
