Everyone needs a Service Desk!
Optimise work processes and services
All organisations today are measured and weighed on their operations and services. Therefore the Service Desk function plays a central role, whether it's improving the I.T department's performance, the customer service sector, the citizen and immigration unit or the property and development department. When departments need to be capable of meeting the very diverse challenges, from general orders, to handling of sudden incidents, mistakes and shortcomings, they need to be able to maintain and develop solutions to meet change requests.
Now everyone has the option of a Service Desk function
In reality, many organisations still need to ascertain a capable Service Desk function. Often the economy has been blamed for writing off the possibility of a Service Desk function. This is where iSpoc have stepped up to meet the challenge - we have removed virtually all barriers to be able to establish an effective Service Desk function thanks to the IHLP® 2007 Total Agreement:
All organisations today are measured and weighed on their operations and services. Therefore the Service Desk function plays a central role, whether it's improving the I.T department's performance, the customer service sector, the citizen and immigration unit or the property and development department. When departments need to be capable of meeting the very diverse challenges, from general orders, to handling of sudden incidents, mistakes and shortcomings, they need to be able to maintain and develop solutions to meet change requests.
Now everyone has the option of a Service Desk function
In reality, many organisations still need to ascertain a capable Service Desk function. Often the economy has been blamed for writing off the possibility of a Service Desk function. This is where iSpoc have stepped up to meet the challenge - we have removed virtually all barriers to be able to establish an effective Service Desk function thanks to the IHLP® 2007 Total Agreement:
1. The solution is based on one of the most widespread tools around
We have created a solution based on IHLP® 2007, which is one of the market's most flexible and manageable Service Desk tools - a software tool which is very widespread among authorities, as well as privately owned companies throughout Denmark and internationally.
We have created a solution based on IHLP® 2007, which is one of the market's most flexible and manageable Service Desk tools - a software tool which is very widespread among authorities, as well as privately owned companies throughout Denmark and internationally.
2. The solution implemented in your own environment or provided as a service
You decide whether we should implement IHLP® 2007's solution in your own environment or from a secure operating environment provided by one of iSpoc's selected operating partners which provide reliability, uptime and availability - which, of course, are the top priorities. All access to your Service Desk is via a secured connection.
You decide whether we should implement IHLP® 2007's solution in your own environment or from a secure operating environment provided by one of iSpoc's selected operating partners which provide reliability, uptime and availability - which, of course, are the top priorities. All access to your Service Desk is via a secured connection.
3. iSpoc take responsibility for deployment
Unlike other types of Service Management solutions that you can download "from the cloud", we provide the entire installation, maintenance and ensure its functionality depending on what is agreed regarding which functions of the IHLP ® 2007 tool you require. This means that you have a fully functional and reliable work tool ready to use.
Unlike other types of Service Management solutions that you can download "from the cloud", we provide the entire installation, maintenance and ensure its functionality depending on what is agreed regarding which functions of the IHLP ® 2007 tool you require. This means that you have a fully functional and reliable work tool ready to use.
4. iSpoc assist in the continuous improvement process
We take responsibility for problem solving and solution finding - together we stand united. We offer assistance in the subsequent optimisation of your operations, including; a mentoring system where we set goals and launch activities for the different areas of Service Management in your organisation.
We take responsibility for problem solving and solution finding - together we stand united. We offer assistance in the subsequent optimisation of your operations, including; a mentoring system where we set goals and launch activities for the different areas of Service Management in your organisation.
5. An economically positive decision
The service agreement is quite affordable. We provide a solution where you pay a fixed monthly amount including iSpoc's hours to help you get started.
This means that choosing IHLP® 2007 Total Agreement is, in practice, cash flow positive. You pay the subscription fee for the time you optimise the organisations activities and, as a result, will have a running profit for the rationalisation gains.
The service agreement is quite affordable. We provide a solution where you pay a fixed monthly amount including iSpoc's hours to help you get started.
This means that choosing IHLP® 2007 Total Agreement is, in practice, cash flow positive. You pay the subscription fee for the time you optimise the organisations activities and, as a result, will have a running profit for the rationalisation gains.
